{"id":170,"date":"2026-07-08T09:55:07","date_gmt":"2026-07-08T09:55:07","guid":{"rendered":"https:\/\/www.marincas.net\/instant-search\/?page_id=170"},"modified":"2026-07-14T13:35:52","modified_gmt":"2026-07-14T13:35:52","slug":"support","status":"publish","type":"page","link":"https:\/\/www.marincas.net\/instant-search\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n.page-id-170 .entry-title, .page-id-170 .entry-header {display:none;}\n\n\n.isp-support{--isp-blue:#1c74e8;--isp-ink:#2b3a42;--isp-muted:#5c6f78;--isp-line:#b9cec6;--isp-card:#ffffff;\n    max-width:68%!important;margin:0 auto;padding:24px 20px 90px;color:var(--isp-ink);\n    font-family:\"Segoe UI\",system-ui,-apple-system,sans-serif;line-height:1.65}\n  .isp-support *{box-sizing:border-box}\n  .isp-support a{color:var(--isp-blue);text-decoration:none}\n  .isp-support a:hover{text-decoration:underline}\n\n  .isp-support .isp-hero{padding:40px 0 28px;border-bottom:2px solid var(--isp-ink);margin-bottom:48px}\n  .isp-support .isp-hero h1{font-size:clamp(42px,7vw,84px);font-weight:200;margin:0 0 14px;letter-spacing:-1px}\n  .isp-support .isp-hero p{max-width:640px;margin:0;font-size:18px;color:var(--isp-muted)}\n\n  \/* Channel cards *\/\n  .isp-support .isp-channels{display:grid;grid-template-columns:repeat(3,1fr);gap:22px;margin-bottom:64px}\n  .isp-support .isp-channel{background:var(--isp-card);border:1px solid var(--isp-line);border-radius:14px;\n    padding:28px 26px;display:flex;flex-direction:column}\n  .isp-support .isp-channel.isp-primary{border:2px solid var(--isp-blue)}\n  .isp-support .isp-tag{align-self:flex-start;font-size:11px;letter-spacing:1.5px;text-transform:uppercase;\n    font-weight:700;color:#fff;background:var(--isp-blue);border-radius:20px;padding:4px 12px;margin-bottom:16px}\n  .isp-support .isp-channel h2{font-size:22px;font-weight:600;margin:0 0 8px}\n  .isp-support .isp-channel p{margin:0 0 10px;color:var(--isp-muted);font-size:15px}\n  .isp-support .isp-big{font-size:19px;font-weight:600;color:var(--isp-ink);word-break:break-all}\n  .isp-support .isp-hours{margin-top:auto;padding-top:16px;font-size:14px;color:var(--isp-muted);\n    border-top:1px dashed var(--isp-line)}\n  .isp-support .isp-hours strong{color:var(--isp-ink)}\n\n  \/* Two-column info row *\/\n  .isp-support .isp-info{display:grid;grid-template-columns:1fr 1fr;gap:56px;margin-bottom:64px}\n  .isp-support .isp-eyebrow{font-size:12px;letter-spacing:2px;text-transform:uppercase;color:var(--isp-blue);font-weight:600;margin-bottom:6px}\n  .isp-support h3{font-size:26px;font-weight:300;margin:0 0 16px;letter-spacing:-.3px}\n  .isp-support .isp-check{list-style:none;padding:0;margin:0}\n  .isp-support .isp-check li{position:relative;padding:0 0 12px 32px}\n  .isp-support .isp-check li::before{content:\"\u2713\";position:absolute;left:0;top:0;width:22px;height:22px;\n    border-radius:50%;background:var(--isp-blue);color:#fff;font-size:13px;font-weight:700;\n    display:flex;align-items:center;justify-content:center}\n  .isp-support .isp-info p{color:var(--isp-muted);margin:0 0 14px}\n\n  \/* Promise strip *\/\n  .isp-support .isp-promise{background:var(--isp-card);border:1px solid var(--isp-line);border-radius:14px;\n    padding:26px 30px;display:flex;flex-wrap:wrap;gap:14px 40px;align-items:center;justify-content:space-between}\n  .isp-support .isp-promise p{margin:0}\n  .isp-support .isp-promise .isp-lead{font-size:17px}\n  .isp-support .isp-promise .isp-sub{font-size:14px;color:var(--isp-muted)}\n\n  @media (max-width:900px){\n    .isp-support .isp-channels{grid-template-columns:1fr}\n    .isp-support .isp-info{grid-template-columns:1fr;gap:40px}\n  }\n<\/style>\n\n<div class=\"isp-support\">\n\n  <div class=\"isp-hero\">\n\n    <p>Instant Search PRO is built and supported by the same person \u2014 me. When you write in, you&#8217;re talking directly to the developer, not a support tier.<\/p>\n  <\/div>\n\n  <div class=\"isp-channels\">\n\n    <div class=\"isp-channel isp-primary\">\n      <span class=\"isp-tag\">Fastest response<\/span>\n      <h2>Email support<\/h2>\n      <p>Best for technical issues, license questions, and anything that needs a screenshot or a URL.<\/p>\n      <p class=\"isp-big\"><a href=\"mailto:contact@marincas.net\">contact@marincas.net<\/a><\/p>\n      <div class=\"isp-hours\"><strong>Response time:<\/strong> within 24 hours on working days (usually much sooner).<\/div>\n    <\/div>\n\n    <div class=\"isp-channel\">\n      <h2>Phone support<\/h2>\n      <p>For quick questions or if you prefer to talk something through.<\/p>\n      <p class=\"isp-big\"><a href=\"tel:+40364801894\">+40364801894<\/a><\/p>\n      <div class=\"isp-hours\"><strong>Hours:<\/strong> Saturday\u2013Wednesday, 12:00 PM\u20135:00 PM (Romania time, EET).<\/div>\n    <\/div>\n\n    <div class=\"isp-channel\">\n      <h2>Documentation<\/h2>\n      <p>Installation, license activation, settings, styling, and troubleshooting \u2014 most answers are already written down.<\/p>\n      <p class=\"isp-big\"><a href=\"\/instant-search\/documentation\/\">Browse the docs \u2192<\/a><\/p>\n      <div class=\"isp-hours\"><strong>Available:<\/strong> 24\/7, no waiting.<\/div>\n    <\/div>\n\n  <\/div>\n\n  <div class=\"isp-info\">\n\n    <div>\n      <div class=\"isp-eyebrow\">Faster fixes<\/div>\n      <h3>What to include in your message<\/h3>\n      <p>The more of these you send in the first email, the faster I can pin down the issue \u2014 often in a single reply:<\/p>\n      <ul class=\"isp-check\">\n        <li>Your site URL and, if relevant, the page where the issue appears<\/li>\n        <li>Your WordPress version and Instant Search PRO version<\/li>\n        <li>The email address used for your purchase<\/li>\n        <li>A screenshot or short screen recording of the problem<\/li>\n        <li>Anything that changed recently \u2014 a new plugin, theme update, or migration<\/li>\n      <\/ul>\n    <\/div>\n\n    <div>\n      <div class=\"isp-eyebrow\">Before you buy<\/div>\n      <h3>Pre-sales questions<\/h3>\n      <p>Not sure if Instant Search PRO fits your site? Wondering about compatibility with your theme, WooCommerce setup, or a specific plugin?<\/p>\n      <p>Email me the details and I&#8217;ll give you an honest answer \u2014 including telling you if the free version is enough for your case. And if PRO doesn&#8217;t work out, purchases are covered by the <a href=\"\/instant-search\/refunds\/\">refund policy<\/a>.<\/p>\n    <\/div>\n\n  <\/div>\n\n  <div class=\"isp-promise\">\n    <p class=\"isp-lead\"><strong>Every message gets a real answer.<\/strong> No canned replies, no bots \u2014 support comes straight from the developer who wrote the code.<\/p>\n    <p class=\"isp-sub\">S.C. 2MTec S.R.L. \u00b7 Cluj, Romania<\/p>\n  <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Instant Search PRO is built and supported by the same person \u2014 me. When you write in, you&#8217;re talking directly to the developer, not a support tier. Fastest response Email support Best for technical issues, license questions, and anything that needs a screenshot or a URL. contact@marincas.net Response time: within 24 hours on working days&hellip; <a class=\"more-link\" href=\"https:\/\/www.marincas.net\/instant-search\/support\/\">Continue reading <span class=\"screen-reader-text\">Support<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":8,"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":254,"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/pages\/170\/revisions\/254"}],"wp:attachment":[{"href":"https:\/\/www.marincas.net\/instant-search\/wp-json\/wp\/v2\/media?parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}